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  • Do you offer trial prices?
    Yes, you can get the Trial Pack for first timers. 3 Reformer Group Classes: $109 3 Private Solo: $350 3 Private Duet: $435 You may refer to our Prices page for more information.
  • I'm a first timer. Which class should I go for?
    For clients who are beginners and have no Pilates experience, we'd recommend a private solo to get you familiarised with the Pilates method, equipments and repertoire. Alternatively, you may join the 'Align' group class to get you started on a reformer.
  • What do I need to bring for my first Pilates class?
    You may put on comfortable workout clothes and bring along a pair of grip socks and water bottle for class. Towel is optional. We have a water dispenser and a changing area (no showers, though) for clients. We also have grip socks for sale at our studio for $28 each should you not have any.
  • How many people are there in a group class?
    We believe in the power of small group training. Each group class has a maximum of 5 pax.
  • What is the difference between a group class and a private session?
    During a group class, the client will be using the Reformer to perform exercises. The group size is maximum 5 pax. In a private session, the ratio of client to instructor is either 1:1 (Private Solo) or 2:1 (Private Duet) where the instructor can address specific needs/goals of the clients. You can find more information on group classes here, and private sessions here.
  • I am pregnant. Which class can I go for?
    Unfortunately, all our group classes are not suitable for prenatal clients. We'd recommend you book for a private session so our instructors can attend to your needs fully. We require mamas to be in the second trimester and have their doctors' clearance to start practicing Pilates with us. You can find more info on private sessions here.
  • Is Pilates stretching? I want a full body workout.
    Pilates is not just stretching! (although, we do have a full stretch class called Elongate, which is dedicated to stretching and releasing tense muscles). Pilates works the whole body including the core, legs, arms and back.
  • How do I see instructors' schedule for Private Sessions and make a booking?
    Please fill in the Private Pilates Sign Up form and we will get back to you with the slots :)
  • Which instructor is suitable for me?
    That would depend on your needs/goals. You can read up on the instructors' bio here.
  • Can I make recurring bookings?
    Yes, of course. Just drop us a note via email ( or drop us a text and we'll take care of the rest :)
  • What's the cancellation policy for Private Sessions?
    Private sessions have to be cancelled 24 hours in advance. Late cancellations will incur a credit forfeit. You can either cancel your booked session via the app, or drop us a text.
  • What can I expect from my first Private Session?
    During your first session, the instructor will ask if you have any injuries or medical conditions they should note. You can also share if you have prior Pilates experience and goals. The instructor will then tailor the class accordingly and recommend some movements you can do to meet your goals.
  • I bought a package and it shows I have credits. What does this mean?
    You can use the credits to book for classes. 1 class = 1 credit.
  • When does my package validity start?
    Your packages are activated upon either: - date of first enrolment (the date that you booked your first class), or - date of purchase (the date that you purchased the package) Do refer to the package details.
  • What is the minimum number of pax to start a class and how will I know if my class is cancelled?
    The minimum to start a group class is 2 pax. Classes will be cancelled at least 2 hours prior to start of class if the minimum number is not met, and clients will be informed via email and push notification on the app. If you are unsure about your class confirmation, please contact us via whatsApp at 85982408.
  • When is the cut-off time for bookings?
    The cut-off time for class bookings is 2 hours prior to the start of class. Please note that Private Sessions have to be booked at least 48 hours before class time.
  • I am unable to make it for class. Can I cancel my booking?
    For group classes, you may cancel your class at least 12 hours before class start time without penalty. For private sessions, you may cancel at least 24 hours before session start time without penalty. In the event that you are unwell, kindly provide us with an MC via The Core Reformery app. Click Profile > Requests > Credit Waiver and upload your MC there. We will return your credit within 3 business days. Cancellations outside of the cancellation window will incur a credit forfeit.
  • Can I share my class pack with my friend?
    The class packs are non-shareable and non-transferrable, unless otherwise stated.
  • Can I get a refund for my package?
    All packages sold are final. No refunds will be made.
  • When is the booking window open?
    Booking window is open 2 weeks before start of class. You can book your classes up to 2 weeks in advance.
  • I am late for group class. Can I reschedule?
    Unfortunately if you are late we are not able to return your credit and reschedule your session. We allow clients entry to classes for up to 10 mins past the start of class or before the end of warm up (which ever is earlier).
  • How do I share my package?
    Here are the steps: 1) Ensure that your package is shareable. Shareable packages are indicated with the words: [Shareable] 2) Go to The Core Reformery app and click on the package that you purchased 3) Scroll down and click on 'Sharing Link' 4) Make sure that your partner has created an account with The Core Reformery in order to receive the sharing link
  • Can my partner and I book classes at the same time if we share a package?
    Yes! Each of you can make your own booking via the app and the credits will be deducted accordingly. You can even attend the same class together - each person needs to book it separately! :)
  • What are Off Peak hours?
    Off Peak hours are: weekdays 9.30am to 11.30am, 1.30pm to 5.00pm excluding Public Holidays.
  • I cannot finish my package in time. Can I request for an extension?
    Our packages can be extended using the Extension Pass. Simply purchase the pass ($14 per 2-week block) and submit a request for extension via our app and we will extend it for you :)
  • What payment method do you accept?
    On our website and app, we accept credit/debit cards, as well as PayNow. Should you wish to use Atome for installment options, kindly whatsApp us at 85982408.
  • I would like to enquire about Corporate Booking. Who do I contact?
    Please email us at, and we'll be happy to assist.
  • Are you hiring?
    We're always on the lookout for dynamic individuals to join the team. Send your resume to and we'll be in touch.

Got more questions?

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