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  • Do you offer trial prices?
    Yes, we offer introductory prices for first timers. 3 Reformer Group Classes: $105 3 Private Solo Sessions: $345 3 Private Duet Sessions: $216 (Price Per Person) You may refer to our Prices page for more information.
  • I'm a first timer. Which class should I go for?
    For clients who are beginners and have no Pilates experience, we'd recommend a private solo to get you familiarised with the Pilates method, equipments and repertoire. Alternatively, you may join the 'Align' group class to get you started on a reformer.
  • What do I need to bring for my first Pilates class?
    Put on comfortable workout clothes and bring along a pair of grip socks and water bottle for class. Towel is optional. We have a water dispenser and a changing area (no showers, though) for clients. We also have grip socks for sale at our studio for $28 each should you not have any.
  • How many people are there in a group class?
    We believe in the power of small group training. Each group class has a maximum of 5 pax.
  • What is the difference between a group class and a private session?
    During a group class, the client will be using the Reformer to perform exercises. The group size is maximum 5 pax. In a private session, the ratio of client to instructor is either 1:1 (Private Solo) or 2:1 (Private Duet) where the instructor can address specific needs/goals of the clients. You can find more information on group classes here, and private sessions here.
  • I am pregnant. Which class can I go for?
    Unfortunately, all our group classes are not suitable for prenatal clients. We'd recommend you book for a private session so our instructors can attend to your needs fully. We require mamas to be in the second trimester and have their doctors' clearance to start practicing Pilates with us. You can find more info on private sessions here.
  • How do I see instructors' schedule for Private Sessions and make a booking?
    You may head to this page to view instructor's schedule. The schedule can also be viewed on The Core Reformery app. To make a booking, please whatsApp us at 85982408. Please note that we only accept bookings via whatsApp. Thank you!
  • How do I book for a duet session?
    Ensure that both persons have purchased their own duet package. One person makes the booking, and then contact us at 85982408 so we'll add the other person back-end in our system.
  • Which instructor is suitable for me?
    It depends on your needs/goals. You can read up on the instructors' bio here.
  • Can I make recurring bookings?
    Yes, of course. Just drop us a note via email ( or whatsApp us at 85982408, and we'll take care of the rest.
  • What's the cancellation policy for Private Sessions?
    Private sessions have to be cancelled 24 hours in advance. Late cancellations will incur a credit forfeit.
  • I bought a package and it shows I have credits. What does this mean?
    You can use the credits to book for classes. 1 class = 1 credit.
  • When does my package validity start?
    Your packages are activated upon purchase unless otherwise stated.
  • What is the minimum number of pax to start a class and how will I know if my class is cancelled?
    The minimum to start a group class is 2 pax. Classes will be cancelled at least 2 hours prior to start of class if the minimum number is not met, and clients will be informed via email and push notification on the app. If you are unsure about your class confirmation, please contact us via whatsApp at 85982408.
  • When is the cut-off time for bookings?
    The cut-off time for class bookings is 2 hours prior to the start of class. Please note that Private Sessions have to be booked at least 48 hours before class time.
  • I am unable to make it for class. Can I cancel my booking?
    For group classes, you may cancel your class at least 12 hours before class start time without penalty. For private sessions, you may cancel at least 24 hours before session start time without penalty. In the event that you are unwell, kindly provide us with an MC via email at Cancellations outside of the cancellation window will incur a credit forfeit.
  • Can I share my class pack with my friend?
    The class packs are non-shareable and non-transferrable.
  • Can I get a refund for my package?
    All packages sold are final. No refunds will be made.
  • When is the booking window open?
    Booking window is open 2 weeks before start of class. You can book your classes up to 2 weeks in advance.
  • I am late for group class. Can I reschedule?
    Unfortunately if you are late we are not able to return your credit and reschedule your session. We allow clients entry to classes for up to 5 mins past the start of class or before the end of warm up (which ever is earlier).
  • What payment method do you accept?
    On our website and app, we accept credit/debit cards, as well as PayNow. Should you wish to use Atome for installment options, kindly whatsApp us at 85982408.
  • I would like to enquire about Corporate Booking. Who do I contact?
    Please email us at, and we'll be happy to assist.
  • Are you hiring?
    We're always on the lookout for dynamic individuals to join the team. Send your resume to and we'll be in touch.

Got more questions?

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